Authentication Failed – Error Message

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  • April 28, 2020 at 1:44 am #18472
    soundbridge-user-566d1
    Participant

    Authentication Failed

    Anyone know how or why I am receiving this error message? It’s definitely not the log in details as I use the same to log on to the site.

    April 28, 2020 at 1:45 am #18473
    soundbridge-user-566d1
    Participant

    Authentication Failed

    Link to image

    April 28, 2020 at 12:41 pm #18487
    soundbridge-user-566d1
    Participant

    To provide some more info, I’m running version 1.12 on Windows 7.

    It’s specified for Windows 10, so I’m not sure if this is the issue? Although I’ve been using it fine for the last couple of months without any problems. It’s also a work laptop so upgrading the OS isn’t an option.

    Thanks in advance!

    April 28, 2020 at 6:13 pm #18492
    Anonymous

    Windows 7 should not pose a problem.

    Try changing your password on the website and then try to log into SoundBridge application using that new password.

    April 28, 2020 at 7:41 pm #18494
    soundbridge-user-566d1
    Participant

    I’ve already tried resetting my password, as well as creating a new log in. Re-installing the software also does nothing.

    May 5, 2020 at 9:12 am #18535
    Anonymous

    This error also could indicate that SoundBridge does not have access to the internet.
    Please check that the firewall is not preventing the connection.

    May 21, 2020 at 4:57 pm #18660
    Anonymous

    Hi, i’m having the same error in Windows 10. I allowed the program to pass through the firewall (both public and private networks) but nothing changed. In my account settings in the website i have a section that says “Unlock a computer for $50” (or any valid donation value). Should i make a donation in order to use this software?

    May 21, 2020 at 5:14 pm #18662
    Anonymous

    Well, don’t mind me. I just had to reset my password

    June 22, 2020 at 2:56 pm #18855
    soundbridge-user-5161-2
    Participant

    Same problem, no support team, uninstalled and reinstalled twice, changed the password on account (twice).
    DAW is useless. Uninstalling for the last time. Rolls eyes

    June 22, 2020 at 3:30 pm #18856
    Anonymous

    Hello,

    If changing your password does not help, email the support they will reset your password for you.
    This usually resolves it.

    June 22, 2020 at 3:49 pm #18857
    soundbridge-user-5161-2
    Participant

    I’m not aware of any support much less an email address?
    I haven’t found anything like that on this site??

    June 23, 2020 at 1:56 pm #18863
    Anonymous

    Hello,

    The email for support is:
    support@soundbridge.io

    It is in the footer of every page on the website.

    email

    January 23, 2021 at 12:07 pm #20520
    kickblast
    Participant

    Same probleme here. With WIN10-64 Pro.
    Internet connetion OK, I can can connect to soundbridge.io on the side.
    Password reseted with strength composition rules.
    Tried to exec as admin.
    tried to reinstall.
    Tried to relaunch after install.
    tried to reboot the system…
    🙁

    January 23, 2021 at 1:14 pm #20521
    kickblast
    Participant

    By reseting the password from the login page, and keeping the autogenerated password, it is now working for me!

    October 12, 2021 at 8:34 am #22534
    vanhaze2020
    Participant

    Hi,

    Great info, your method worked for me too, thx !!

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