April 28, 2020 at 1:44 am #18472
Anyone know how or why I am receiving this error message? It’s definitely not the log in details as I use the same to log on to the site.April 28, 2020 at 1:45 am #18473April 28, 2020 at 12:41 pm #18487
To provide some more info, I’m running version 1.12 on Windows 7.
It’s specified for Windows 10, so I’m not sure if this is the issue? Although I’ve been using it fine for the last couple of months without any problems. It’s also a work laptop so upgrading the OS isn’t an option.
Thanks in advance!April 28, 2020 at 6:13 pm #18492
Windows 7 should not pose a problem.
Try changing your password on the website and then try to log into SoundBridge application using that new password.April 28, 2020 at 7:41 pm #18494
I’ve already tried resetting my password, as well as creating a new log in. Re-installing the software also does nothing.May 5, 2020 at 9:12 am #18535
This error also could indicate that SoundBridge does not have access to the internet.
Please check that the firewall is not preventing the connection.May 21, 2020 at 4:57 pm #18660Anonymous
Hi, i’m having the same error in Windows 10. I allowed the program to pass through the firewall (both public and private networks) but nothing changed. In my account settings in the website i have a section that says “Unlock a computer for $50” (or any valid donation value). Should i make a donation in order to use this software?May 21, 2020 at 5:14 pm #18662Anonymous
Well, don’t mind me. I just had to reset my passwordJune 22, 2020 at 2:56 pm #18855soundbridge-user-5161-2Participant
Same problem, no support team, uninstalled and reinstalled twice, changed the password on account (twice).
DAW is useless. Uninstalling for the last time. Rolls eyesJune 22, 2020 at 3:30 pm #18856
If changing your password does not help, email the support they will reset your password for you.
This usually resolves it.June 22, 2020 at 3:49 pm #18857soundbridge-user-5161-2Participant
I’m not aware of any support much less an email address?
I haven’t found anything like that on this site??June 23, 2020 at 1:56 pm #18863
The email for support is:
It is in the footer of every page on the website.January 23, 2021 at 12:07 pm #20520kickblastParticipant
Same probleme here. With WIN10-64 Pro.
Internet connetion OK, I can can connect to soundbridge.io on the side.
Password reseted with strength composition rules.
Tried to exec as admin.
tried to reinstall.
Tried to relaunch after install.
tried to reboot the system…
🙁January 23, 2021 at 1:14 pm #20521kickblastParticipant
By reseting the password from the login page, and keeping the autogenerated password, it is now working for me!October 12, 2021 at 8:34 am #22534vanhaze2020Participant
Great info, your method worked for me too, thx !!
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