Authentication Failed – Error Message

Music Production Forums General Section Authentication Failed – Error Message

This topic contains 11 replies, has 4 voices, and was last updated by  modern8music 1 month, 2 weeks ago.

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    Posts
  • #18472

    wimbojallis121#76
    Participant

    Authentication Failed

    Anyone know how or why I am receiving this error message? It’s definitely not the log in details as I use the same to log on to the site.

    #18473

    wimbojallis121#76
    Participant
    #18487

    wimbojallis121#76
    Participant

    To provide some more info, I’m running version 1.12 on Windows 7.

    It’s specified for Windows 10, so I’m not sure if this is the issue? Although I’ve been using it fine for the last couple of months without any problems. It’s also a work laptop so upgrading the OS isn’t an option.

    Thanks in advance!

    #18492

    modern8music
    Participant

    Windows 7 should not pose a problem.

    Try changing your password on the website and then try to log into SoundBridge application using that new password.

    #18494

    wimbojallis121#76
    Participant

    I’ve already tried resetting my password, as well as creating a new log in. Re-installing the software also does nothing.

    #18535

    modern8music
    Participant

    This error also could indicate that SoundBridge does not have access to the internet.
    Please check that the firewall is not preventing the connection.

    #18660

    Anonymous

    Hi, i’m having the same error in Windows 10. I allowed the program to pass through the firewall (both public and private networks) but nothing changed. In my account settings in the website i have a section that says “Unlock a computer for $50” (or any valid donation value). Should i make a donation in order to use this software?

    #18662

    Anonymous

    Well, don’t mind me. I just had to reset my password

    #18855

    Same problem, no support team, uninstalled and reinstalled twice, changed the password on account (twice).
    DAW is useless. Uninstalling for the last time. Rolls eyes

    #18856

    modern8music
    Participant

    Hello,

    If changing your password does not help, email the support they will reset your password for you.
    This usually resolves it.

    #18857

    I’m not aware of any support much less an email address?
    I haven’t found anything like that on this site??

    #18863

    modern8music
    Participant

    Hello,

    The email for support is:
    support@soundbridge.io

    It is in the footer of every page on the website.

    email

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