Soundbridge will not start

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This topic contains 3 replies, has 2 voices, and was last updated by  modern8music 3 months, 3 weeks ago.

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  • October 22, 2019 at 9:50 am #16307

    soundbridge-user-349
    Participant

    Today I installed Sound Bridge on my Windows 10 laptop. All went fine, but when I open the program it crashes instantly. I removed the program and reinstalled it with no succes.

    Any suggestions?

    October 22, 2019 at 10:21 am #16308

    modern8music
    Participant

    Did you by any chance add a VST directory to be scanned during the installation process.
    In any case when SoundBridge crashes, before you re-open it, send the Soundbridge.log file that is the SoundBridge folder in your program files to support@soundbridge.io.

    October 22, 2019 at 10:47 am #16310

    soundbridge-user-349
    Participant

    After sending an email to the supportdesk. I got very quick a response:

    when installing you must NOT add a VST directory for scanning. Now it works 🙂

    Thanks!

    November 6, 2019 at 12:02 pm #16486

    modern8music
    Participant

    Hello,

    Actually you could add your VST Directories while installing, but if there is a problematic VST in there that crashes SoundBridge you would have to restart SoundBridge as many times as there are problematic VST’s. Each time of a new start SoundBridge should offer you to add the problematic VST that crashed it last to the blacklist of plugins that don’t get scanned at startup.

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