Before reporting this issue to our support team, please read the questions below:
1. Is the MIDI track record armed?
Figure: MIDI Record Arm
2. Is your MIDI device selected as the MIDI input for that track?
Figure 2: Our MIDI Input Combo Box
3. Is the problem common to all tracks? If not, it could be a VST issue. Please report VST issues in the VST category of this troubleshooting section.
If you have determined the answer to be “yes” for all of these and the problem persists, contact us at firstname.lastname@example.org.